Grab Vietnam: Your Complete Travel Companion

Discover the pinnacle of convenience in transportation and food delivery with Grab Vietnam. This article explores Grab’s offerings in Vietnam, covering transportation options and food delivery services. Whether in Hanoi, Ho Chi Minh City, or anywhere else in this beautiful country, Grab Vietnam is your reliable travel companion.

See more: Discover Vietnam Transportation – Gateway to Beauty

More Information about Grab Vietnam

Let’s explore Grab’s extensive presence in Vietnam, its significant impact on the local transportation landscape, and the compelling factors that make it the preferred choice for travelers.

Grab in Vietnam

On February 27, 2014, GrabTaxi, a ride-hailing application developed by the Singapore-based technology company Grab, made its debut in Vietnam.

Grab specializes in providing digital transportation, delivery, and payment services across Singapore and several Southeast Asian nations. This service connects passengers with cars having fewer than 9 seats through electronic contracts.

At the time of its introduction, Vietnam’s ride-hailing market was largely dominated by traditional taxi companies such as Vinasun and Mai Linh. Since then, Grab has grown significantly, offering a range of services beyond ride-hailing, including food and package delivery, and has become a prominent player in the region’s digital services industry, reshaping the transportation and delivery sectors across Southeast Asia.

One of the critical reasons Grab has gained immense popularity in Vietnam is its commitment to providing a safe and efficient transportation solution. Whether heading to the airport, visiting a tourist attraction, or simply commuting within the city, Grab offers various services to meet your needs.

Uber in Vietnam

The introduction of Grab and Uber to Vietnam’s ride-hailing market sparked a profound transformation in the entire taxi industry. This shift was characterized by a significant exodus of customers from conventional taxi services towards app-based car reservations, underscoring a remarkable change in demand dynamics during the digital age.

By tailoring its services to the preferences of Southeast Asian consumers, Grab emerged triumphant in the fierce rivalry with Uber, ultimately establishing its dominance in the online ride-hailing sector across Southeast Asia.

While Uber was once a global ride-hailing giant with a presence in Vietnam, Grab has now firmly established itself as the primary player in the region. In 2018, Grab acquired Uber’s operations in Southeast Asia, leading to the integration of Uber services into the Grab app. Consequently, Grab became the go-to choice for ride-hailing services in Vietnam.

You can also drive motorbike by yourself to explore Vietname beautiful roads.

Why Would You Use Grab in Vietnam?

Using Grab in Vietnam offers several compelling advantages for both tourists and locals:

  1. Safety and Reliability: Grab prioritizes passenger safety with features like driver ratings and real-time tracking. It’s a reliable and trusted option for transportation.
  2. Convenience: The Grab app is user-friendly and available in multiple languages, making it accessible to tourists. You can book rides, order food, and pay through the app, eliminating language barriers.
  3. Diverse Services: Grab offers a range of services, including GrabBike for quick rides, GrabCar for comfortable trips, and GrabFood for culinary delights delivered to your doorstep.
  4. Cashless Transactions: You can link your credit card to the app for cashless transactions, reducing the need for physical currency.
  5. Affordability: Grab often offers competitive pricing, and you can estimate fares before booking, ensuring transparency.
Grab Vietnam Services
Grab Vietnam Services – Source: Grab Vietnam

How Does Grab Work?

Using Grab is straightforward and convenient:

  1. Download the App: Start by downloading the Grab app on your smartphone. It’s available for both Android and iOS devices.
  2. Set Up Your Account: Create an account by providing your phone number, email, and payment information. You can choose to pay with cash or credit card.
  3. Enter Your Destination: Launch the app, input your destination, and choose your service (e.g., GrabBike, GrabCar, or GrabFood). It’s advisable to provide the precise address, as GPS accuracy can sometimes vary.
  4. Confirm and Wait: A nearby driver will accept your request once you’ve confirmed your booking. You can track the driver’s location in real-time.
  5. Enjoy Your Ride or Meal: Sit back and relax during your ride or eagerly await your delicious meal, delivered right to your location.
  6. Payment: Payments are seamless. For rides, you can pay in cash or through the app using your linked credit card. For food deliveries, choose your preferred payment method.
how to use Grab Vietnam
The Grab application is available on Google Play and the Apple Store – Source: Internet

Mastering Grab in Vietnam

Using Grab for Transportation

Booking rides with Grab: Once your account is set up, booking a ride is a breeze. Open the Grab app, enter your destination, and select your preferred service—whether it’s GrabBike for quick rides, GrabCar for comfortable trips, taxi services. You’ll receive information about your driver and their estimated arrival time.

You simply need to enter the pick-up and drop-off points, and the system will display the fare. The system will automatically find a suitable driver for you.
You simply need to enter the pick-up and drop-off points, and the system will display the fare. The system will automatically find a suitable driver for you – Source: Grab Vietnam

Taking Grab from the airport in Vietnam: Arriving in Vietnam? Grab can be your first and most convenient mode of transportation from the airport. Simply input your destination, request a ride, and your Grab driver will be there to pick you up.

Grab offers a range of services in Vietnam, each with its own pricing structure tailored to suit different needs. For GrabCar, the initial charge is 29,000 VND for the first 2 kilometers, followed by an additional 10,000 VND for every subsequent kilometer. If you prefer the nimbleness of GrabBike, the starting fare is 12,500 VND for the first 2 kilometers, with an additional 4,300 VND for each additional kilometer.

Tips for a seamless Grab experience: To make the most of your Grab experience, consider these tips:

  • Be ready for your ride to avoid delays.
  • Double-check your driver’s identity and the vehicle details.
  • Communicate with your driver through the app if needed.

Navigating traffic and routes in Vietnam with Grab: Let Grab handle the navigation in Vietnam’s bustling traffic. You can sit back, relax, and enjoy the sights while your Grab driver efficiently gets you to your destination.

Exploring Grab’s Food Delivery

Using Grab for food delivery: When you’re hungry for local delights, Grab Food Delivery comes to the rescue. Open the Grab app, select “Food” as your service, browse local restaurants, and place your order. It’s a quick and convenient way to savor Vietnamese cuisine.

When you order food on Grab, it will be delivered right to your doorstep, and the delivery time is also quite fast
When you order food on Grab, it will be delivered right to your doorstep, and the delivery time is also quite fast – Source: Grab Vietnam

Exploring Grab’s food delivery options: Grab’s extensive food delivery network ensures you have access to a wide range of culinary options. From street food stalls to upscale restaurants, Grab can bring it to your doorstep.

Ordering from local restaurants through Grab: Embrace the local flavors by ordering dishes from traditional Vietnamese eateries. The Grab app provides menus and reviews to help you make your selection.

Grab delivery process and delivery fees: If you find yourself yearning for local delicacies with GrabFood, anticipate an initial charge of 15,000 VND for the first 3 kilometers, accompanied by an additional 5,000 VND for each subsequent kilometer. You see the total cost before confirming your order.

Food delivery tips for tourists: To enhance your food delivery experience in Vietnam, consider the following tips:

  • Explore local specialties through the app.
  • Check restaurant ratings and reviews for quality assurance.
  • Be available to receive your order promptly.

Grab will be your ultimate companion for navigating Vietnam and indulging in its culinary treasures. With its user-friendly app, reliability, and extensive coverage, Grab makes traveling and dining in Vietnam a seamless and enjoyable experience.

Whether you’re exploring the busy streets of Hanoi, the serene landscapes of Hue, or the vibrant culture of Ho Chi Minh City, Grab has you covered. So, download the app, set up your account, and embark on a journey of convenience and culinary delight in Vietnam. Grab a ride or order a meal with Grab—you won’t be disappointed.

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Maximizing Your Grab Vietnam Experience: Safety and Reviews

As a foreign traveler in Vietnam, your journey can be greatly enhanced with the help of Grab, the go-to ride-hailing and food delivery service. While convenience and accessibility are paramount, safety is equally important. In this section, we’ll delve into essential safety measures and offer insights into reading reviews and ratings of Grab drivers and services. Your safety and peace of mind are our top priorities.

Safety Measures and Tips When Using Grab Vietnam

  • Check Vehicle and Driver Details: Before hopping into a Grab vehicle, take a moment to verify the vehicle’s details, such as the license plate number, car model, and driver’s name. This information is provided in the app and ensures you’re entering the correct vehicle.
  • Share Your Ride: Let a trusted friend or family member know your travel plans and share your live location through the Grab app. It’s an extra layer of security, especially if you’re traveling alone.
  • Stay in Public Areas: When waiting for your Grab ride, try to stay in well-lit and populated areas, such as near restaurants, hotels, or busy streets. Avoid dimly lit or secluded spots.
  • Use In-App Messaging: Communicate with your driver through the Grab app’s messaging feature. It’s a secure way to convey information or ask questions without sharing your personal contact details.
  • Travel Light: Keep your belongings secure and avoid displaying valuable items. It’s a common-sense safety precaution that can deter potential issues.
Always check the driver's information, ratings, and carefully inspect the vehicle's license plate before getting into the car
Always check the driver’s information, ratings, and carefully inspect the vehicle’s license plate before getting into the car – Source: Grab Vietnam

How to Read Reviews and Ratings of Grab Drivers and Services

Grab’s user-friendly app provides a wealth of information about drivers and services through reviews and ratings. Here’s how to interpret them effectively:

  • Driver Ratings: Each Grab driver has a rating based on passenger feedback. Look for drivers with high ratings (usually 4.7 stars and above) to ensure a positive experience.
  • Reviews and Comments: Reading passenger reviews can offer valuable insights into a driver’s professionalism, punctuality, and overall service quality. Take a moment to scan through comments left by previous passengers.
  • Service Quality: In addition to driver ratings, you can also rate the service quality after your ride or food delivery. This helps maintain high standards in the Grab community.

Reporting Issues or Concerns with Grab

In the rare event that you encounter issues or have concerns while using Grab, it’s essential to know how to report them:

  • In-App Support: Grab offers an in-app support feature that allows you to report problems, including issues with drivers, payments, or safety concerns. Simply navigate to the “Help Center” in the app and submit your report.
  • Emergency Services: If you’re facing an immediate safety issue or require urgent assistance, you can use the emergency button in the Grab app to contact local authorities. It’s an added layer of security.
  • Customer Support: You can contact Grab’s customer support through the app for non-emergency issues. They are responsive and aim to resolve problems promptly.
Help Center on Grab Vietnam
Help Center on Grab Vietnam – Source: Grab Vietnam

Staying Safe While Using Grab at Night

Safety considerations become even more critical when using Grab at night. Here are some additional tips to ensure your safety during nighttime rides:

  • Share Your Trip: Always use the “Share My Ride” feature with a trusted contact when traveling at night. It provides an extra layer of security.
  • Stay Alert: While it’s tempting to relax during your ride, it’s essential to remain alert and aware of your surroundings, especially at night.
  • Avoid Alcohol: Drinking alcohol before your ride can impair your judgment and response times. If you’ve been drinking, consider using Grab instead of driving.
  • Choose Well-Lit Pickup Points: When requesting a Grab ride at night, opt for pickup points in well-lit and populated areas, minimizing safety risks.

Cyclo in Vietnam is a great way to explore Sai Gon, Hanoi, Danang.


In essence, Grab serves as your gateway to hassle-free transportation and delectable dining experiences in Vietnam. Its user-friendly application, commitment to safety, and wide-reaching service area elevate your journey. Foreign visitors can readily embrace Grab’s convenience and reliability, cementing its role as an invaluable travel ally. Allow Grab to enrich your Vietnam adventure.

Frequently Asked Questions

  1. Q: Is Grab available in all cities and regions of Vietnam?
    A: Grab is available in many major cities and regions of Vietnam. However, coverage may vary, so it’s a good idea to check the Grab app for specific locations.
  2. Q: Is Grab the only ride-hailing app in Vietnam, or are there alternatives?
    A: While Grab is a popular choice, there are other ride-hailing apps like Gojek and Be, offering similar services in Vietnam.
  3. Q: Can I use my credit card to pay for Grab services in Vietnam?
    A: Yes, Grab in Vietnam accepts credit card payments in addition to cash. You can link your card to your Grab account for seamless transactions.
  4. Q: Is Grab safe for tourists to use in Vietnam?
    A: Generally, Grab is considered a safe and reliable option for transportation and food delivery in Vietnam. However, it’s always wise to exercise standard safety precautions.
  5. Q: Are there any special considerations for using Grab at night in Vietnam?
    A: It’s advisable to use well-lit and populated areas when using Grab at night. Avoid sharing personal information with drivers and make sure the vehicle matches the information in the app.
  6. Q: How do I report an issue or give feedback about my Grab experience in Vietnam?
    A: You can report issues or provide feedback through the Grab app. There’s usually a dedicated section for this in the app’s menu.
  7. Q: What are some tips for ordering food delivery through Grab in Vietnam?
    A: To order food through Grab, select “Food” in the app, choose your desired restaurant, and browse the menu. Make sure to provide clear delivery instructions and have cash or card ready for payment.
  8. Q: Can I book Grab services in advance for my airport transfer in Vietnam?
    A: Yes, you can schedule a Grab ride in advance for airport transfers. Simply specify the pickup time when making the booking.
  9. Q: Do Grab drivers in Vietnam speak English, or should I learn some basic Vietnamese phrases?
    A: While some Grab drivers may speak basic English, it’s helpful to learn a few basic Vietnamese phrases for communication, especially in areas with fewer English speakers.
  10. Q: Are there any special promotions or discounts for tourists using Grab in Vietnam?
    A: Grab often offers promotions and discounts for both new and existing users. Keep an eye on the app for any ongoing promotions during your visit.